FAQs

How do I become a member?

Fusion members purchase a $25 share in the Credit Union and become owners, with rights to use all of the Credit Unions services, to vote on who joins...

What does my Fusion Member Card debit card allow me to do?

Note: Fusion MemberCards will be available for phased-in distribution in the spring of 2019. Catalyst Credit Union and Vanguard Credit Union MemberCards will continue to be fully functional...

What do I do if my debit card is lost or stolen?

If you have the new Interac Flash ATM/Debit card, and your card is lost, stolen or compromised, the new number for after hours reporting is 1-888-277-1043. If you...

How much does a MemberCard cost?

MemberCard is available at no cost, replacement cards are $10. It can be used ding free (without a usage charge) at over 1800 participating credit union ATM's from...

What are the MemberCard usage limits?

There is a withdrawal limit of $410 CDN* per day from ATM machines that display Interac, Cirrus, or Maestro. Point of sale purchases are limited to $3500 CDN*...

How are MemberCards safeguarded?

Debit card payment is accurate and convenient Funds are immediately debited from your account Dual security: combination of the chip and PIN Additional Security Features for MemberCard Tap...

How can I protect my finances against fraud?

Fraud can happen anytime, anywhere, to anyone. Some of the most common frauds we hear of today include Phishing, Skimming, Prize Scams and Identity Theft. Here are some...

What is Identity theft?

Identity theft occurs when a fraudster obtains your personal information such as name, address and social insurance number and uses it for illegal purposes. This could include applying...

What is Phishing?

Phishing describes electronic fraud that takes place through email or text messages. The fraudster will create an electronic message that looks like it's from a legitimate source, like...

What if I think my information has been Phished?

If you think that you have been a victim to this type of scam, immediately notify the actual business and change all your passwords. If there was financial...

What is Skimming?

Skimming involves the theft of account information through the MemberCard or credit card's magnetic stripe. If your card is swiped at a fraudulent ATM or terminal, your account...

How do I protect myself against skimming?

Always be aware of your surroundings and protect your PIN as you enter it in. If you are travelling outside of the country or your card is swiped...

Prize Scams

Prize Scams are a type of mass marketing scam that targets its victims through mail, telephone or email. The message will include notification that you have won a...

How can I receive my account statements?

Account statements are available to members to view each of their account transaction history. Paper and electronic statements are available for personal and business accounts. Statements are provided...

What is your policy about paper statements?

Paper statements are still available, but there is a $2 printing fee per statement. Statements are printed at Credit Union Central of Manitoba and are mailed to the...

How do I cancel my paper statements?

If you would no longer like to receive a paper statement, would like to switch to e-statements, or any have questions regarding your statements please call us toll...

How do I access E-statements?

E-Statements are an electronic version of a paper statement that give you a quick way to view the transaction history of your accounts online. If you have online...

What if there is an error on my statement?

Please contact your branch within 30 days.

How do I deposit cheques without going to a branch?

Save time by depositing a cheque right into your account from anywhere, at any time by using the Fusion Credit Union app from a mobile device or tablet....

How does MemberCard buyer protection work?

This coverage offers protection on the purchase of most retail items purchased using the MemberCard - and that includes gifts! For a full 120 days after the purchase,...

What is the MemberCard extended warranty?

Extended warranty doubles the warranty period of a purchased item up to two years, as long as the manufacturer's warranty is valid in Canada for five years or...

How do I make a claim on the MemberCard extended warranty?

To make a claim please call 1-800-263-9120 and a Claims Representative will assist you.