Aug. 1, 2020

COVID-19

Communication Updates

November 18, 2020 – Please note the following changes to branch operations in Ethelbert and Winnipegosis for the week of November 18th;

Ethelbert

Monday: Closed
Tuesday: Closed
Wednesday: Open 9:30am-4:30pm, closed 12:30pm-1:30pm for lunch
Thursday: Closed
Friday: Open 9:30am-4:30pm, closed 12:30pm-1:30pm for lunch

Winnipegosis

Monday: Open
Tuesday: Open
Wednesday: Closed
Thursday: Closed
Friday: Closed

November 10, 2020With the Government announcement of Province wide code red closures, we are adapting our service delivery to adhere to regulations.

Effective Thursday, November 12, our branches will be limiting capacity depending on their size.
 
In an effort to support contact-free banking, we have a step by step guide on using Online Banking, Mobile App and Telephone banking. 
 
We will also be waiving the following services charges effective November 12, until further notice;
– Transfers and bill payments by phone
– eTransfers
 
We thank you in advance for your cooperation as we navigate this pandemic together.

November 2, 2020 – As per provincial regulations, masks are mandatory in all Fusion branches effective November 2, 2020.  Members are encouraged to bring their own mask when possible, and disposable masks will be provided as needed.  Thank you for understanding.

For a step by step guide on using our contact-free services click here.

August 20, 2020 –  Our priority remains the health and wellbeing of our employees, members and communities.  In accordance with the Manitoba government, use of a mask is mandatory in all Fusion branches beginning Monday, August 24th.  Members are encouraged to bring their own mask when possible, and disposable masks will be provided as needed.  Thank you for your understanding.

For a step by step guide on using our contact – free services click here.

 

June 1, 2020 – In response to the reopening announcements by the Province of Manitoba, we have been working to acquire all the necessary tools to safely reopen all our branches to the public.  This include plexi-glass shields for all stations, floor decals, signage, sanitizer, etc.  We are happy to report that as of Monday, June 1st, all branches will be open for business.  

In an effort to provide a safe environment for all members and staff, we ask that anyone who has recently travelled outside of the province, feels unwell, or has been in contact with someone who’s tested positive for Covid-19 refrain from visiting our branches, and instead utilize our contact-free services.

For those visiting our branches, we ask that you adhere to all restrictions set, namely, limitation of members in the branch at a time, traffic flow into and out of the branch, physical distancing decals on the floor, and utilizing hand sanitizer upon entering the branch.

Thank you for your continued cooperation.  

COVid-19 Related Blog Posts:

frequently asked questions:

Our number one priority is the health and safety of our members, our staff and our communities.  Steps we are taking to help ensure wellbeing of everyone are:

  • Encouraging regular hand washing
  • Communicating with janitorial staff to reinforce our commitment to clean, sanitary branch environments
  • Offering hand sanitizer stations in all branches
  • Reinforcing clean and sanitary branch environments through regular disinfection of all hard surfaces, including our ATM’s
  • Any staff who have travelled outside the province within the last 10 days are being asked to self-isolate for 14 days
  • Any staff or members feeling ill are asked to stay home until fully recovered
  • We ask any members who have travelled outside the province within the past ten days to follow to the reccomendations of Provincial Health Authorities.
  • Encouraging our staff to limit gatherings of our employees, where possible to connect via web meeting or phone.
  • Encouraging our members to utilise our contact- free services such as our Mobile App, Online and Telephone Banking, or E-services.
  • We are taking measures to support social distancing by limiting the number of members in our branches at this time.

Our members can rest assured that we offer many products and services to ensure effective money management if individuals are unable to attend one of our branches.   As always, our mobile app and online banking are safe, secure, and easy to use.  With these services you will be able to:

  • View account balances, transaction history, and complete bill payments
  • Send Interac e-transfers
  • Manage your banking needs

Our team is happy to assist in any way possible and can be contacted by phone or email from:

Monday – Wednesday 8am – 5pm
Thursday & Friday – 8am – 8pm
Saturday 9:30am – 3pm

info@fusioncu.com or 1-800-226-7957

*Please note we are waiving all service charges related to telephone banking transactions for the time being.

Our priority being the wellbeing of staff, members and communities is followed closely by the need to continue running our business and providing the services that you expect.  Based on government official guidance, we currently remain open for business.  We understand that your daily banking needs continue, and we are here to help.  Our branches are open, our ATM’s are fully operational, and you can call or email us any time.   

We will continue to monitor and assess the steps we need to take to ensure the best interests of our communities by following the recommendations of the World Health Organization and the Public Health Agency of Canada.  We will continue to provide updates to our members as the situation changes and evolves. 

In the event of a branch closure, members will be notified on our website, social media and via email communication to members registered to receive email communications.

The Government of Manitoba website is an excellent and reliable resource for up to the minute information affecting Manitobans.

Health Canada and the Public Health Agency of Canada (PHAC) also have websites that have accurate information about many public health issues, including COVID-19. PHAC and Manitoba Health, Seniors and Active Living are also providing information on their social media accounts.

Make sure you check the date of the information. Health information is constantly changing, and the most current information is best.

If you are concerned, you can also speak to your health care provider, public health or call Health Links – Info Santé for current information about your own health and what steps you might need to take.

We recently announced the Fusion Relief Program which is intended to help our members through these uncertain times. Learn more. 

You can also rest assured that all money on deposit at Fusion is 100% protected by Deposit Guarantee Corporation of Manitoba.  Learn more.